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Core Rehabilitation therapists and staff

Core Rehabilitation LLC

Privacy Policy

Effective date: November 14, 2026 · Last updated: November 14, 2026

This policy explains how Core Rehabilitation LLC ("Core Rehabilitation," "we," "us") handles personal information. Core Rehabilitation runs three physical therapy clinics in Polk County, Florida: Lake Wales, Haines City and Winter Haven. The policy covers this website (corerehabilitationpt.com) and the calls, texts and emails we use to reach patients and people who contact us.

 

If you're our patient, your health information is also protected by HIPAA. Our Notice of Privacy Practices explains how we use and share it. You can ask any of our clinics for a copy.

 

Core Rehabilitation Wellness is a separate business. This policy doesn't cover it.

Quick answers about your privacy

Does Core Rehabilitation sell my personal information?

No. Core Rehabilitation LLC doesn't sell personal information. We never sell or share your mobile number or your consent to receive texts with third parties or affiliates for marketing purposes.

 

How do I stop text messages from Core Rehabilitation?

Reply STOP to any text from Core Rehabilitation. You can also call your clinic and ask us to stop texting you.

 

What does the Core Rehabilitation website collect?

The Core Rehabilitation website collects what you type into our contact form or chat, such as your name, email, phone number and preferred clinic. It also collects basic visit data through cookies, such as the pages you view. Please don't send medical details through the website.

 

How does Core Rehabilitation protect my health information?

Health information about Core Rehabilitation patients is protected by HIPAA and handled as described in our Notice of Privacy Practices. We ask you not to share medical details through our website form, chat or texts.

 

Who do I contact with a privacy question?

Call or write to any Core Rehabilitation clinic: Lake Wales at 863-678-0705, Haines City at 863-421-2000 or Winter Haven at 863-268-6523. The clinic addresses are at the end of this policy.

Information we collect

 

  • Information you give us. When you use our contact form: your name, phone number, email address, preferred clinic and preferred time to call. Anything you type in the form's optional notes or in our website chat. What you tell us when you call, text or email us.

  • Patient and appointment information. If you're a patient: your name, phone number, email address, appointment information, and other information we collect during normal business operations.

  • Information collected automatically. When you visit our website, our website platform (Wix) and Google Analytics collect information such as the pages you view, the website or link that sent you, your device and browser type, and your approximate location based on your IP address. Some of our links carry tags that tell us whether a visit came from Google, Bing or one of our emails. This is done with cookies (see "Cookies and analytics").

 

Please don't include medical details or insurance numbers in our contact form, chat or texts. We'll ask about those on the phone or at your visit.

 

 

How we use your information

 

We use your information to:

 

  • schedule appointments and send appointment reminders

  • reply to your questions and communicate with you

  • provide physical therapy services and run our clinics

  • understand how people use our website, so we can improve it

  • keep our website secure and meet our legal obligations

 

If you give us your email address, we may also send you occasional clinic news or event invitations. You can unsubscribe at any time with the link in the email, or by asking us.

 

 

Text messages (SMS)

 

  • We send texts only to people who have agreed to receive them. You can agree to receive texts from us, and you can change your mind at any time.

  • Our texts are about scheduling, appointment reminders and replies to your messages.

  • How often we text depends on your appointments and questions. Message and data rates may apply.

  • Reply STOP to any text to stop receiving texts. Reply HELP for help, or call your clinic.

  • You don't have to agree to texts to get care from us.

  • No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are excluded from all of the sharing described in this policy and will not be shared with any third parties.

 

 

When we share information

 

We don't sell your personal information. We share it only:

 

  • With service providers that help us run our website, phones, texts and email, such as Wix (our website, contact form and chat), Google (website analytics and maps) and the services that send our emails and texts. They get only the information they need to provide their service to us.

  • For your care and payment, if you're a patient, for example with your doctor or your insurance company, as HIPAA allows and our Notice of Privacy Practices describes.

  • When the law requires it, or to protect someone's safety.

  • With your permission.

 

Text-messaging opt-in data and consent are never part of this sharing (see "Text messages").

 

 

Cookies and analytics

 

Cookies are small files a website stores in your browser.

 

  • Wix, our website platform, uses cookies that the site needs to work and stay secure.

  • Google Analytics uses cookies to count visits and show us which pages people use. Google handles this data under its own privacy policy. You can block Google Analytics with Google's opt-out browser add-on or by blocking cookies in your browser.

  • Google Maps: the maps on our Contact and location pages come from Google, which may set its own cookies when a map loads.

 

You can block or delete cookies in your browser settings. Most of our website still works without them, but some parts, like the maps, may not.

 

Browsers can also send a "Do Not Track" signal. There's no common standard for these signals yet, so our website doesn't respond to them.

 

 

Website chat

 

Our website has a chat window ("Chat with AI"). Answers in the chat may come from an automated AI assistant, and our staff can read the conversation. Chats are stored by Wix. Please don't share medical details in the chat. Call your clinic instead.

 

 

How long we keep information

 

We keep information as long as we need it to respond to you and provide our services, and longer when the law requires it, for example for patient records.

 

 

How we protect information

 

Our website uses a secure, encrypted connection (HTTPS). Only staff and service providers who need your information can see it. No website or system is completely secure, so please don't send medical details through our website form, chat or texts.

 

 

Your choices

 

  • Texts: reply STOP to any text.

  • Emails: use the unsubscribe link in the email, or ask us.

  • Your information: you can ask us to see, correct or delete the information you've given us through our website, texts or emails. Call or write to any of our clinics. We may need to keep some records when the law requires it, such as patient records. As a patient, you also have rights under HIPAA, which our Notice of Privacy Practices explains.

  • Cookies: block or delete them in your browser settings.

 

 

Children

 

Our website isn't meant for children under 13, and we don't knowingly collect personal information from them online. Some of our care is for patients age 12 and up; a parent or guardian should contact us for a child under 13. If you think a child has given us information through our website, call any of our clinics and we'll delete it.

 

 

Links to other websites

 

Our website links to other websites, such as Google Maps and Google reviews. Their own privacy policies apply there.

 

 

Changes to this policy

 

We may update this policy. When we do, we'll post the new version on this page and change the "Last updated" date at the top.

 

 

Contact us

 

Core Rehabilitation LLC

 

Questions about your personal information? Call or write to any of our clinics, or use the form on our Contact page (please leave out medical details).

 

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